Every support ticket I answer personally turns into either a feature,…

Arjun Mehta

Founder @ Shiftbase Labs (B2B SaaS for shift scheduling) | Ex-PM | Building in public

Every support ticket I answer personally turns into either a feature, a bug fix or a testimonial. Founders: don't hand off support too early.

9 reactions2 comments

Comments

SD
Saanvi Deshmukh7 Oct 2026
Can confirm, Arjun still answers tickets at midnight 😄
SK
Sara Kapoor8 Oct 2026
And half our case studies started as support conversations.

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