Technical Business Analyst - Product & Pricing Operations

Salesforce is looking for a Technical Business Analyst to join the Quoting Rules team within Product & Pricing Operations, helping craft scalable solutions and processes with engineers and architects.

Key Responsibilities

• Design, implement, and manage the configuration of internal CPQ systems.

• Own end-to-end governance of quoting rules, including impact analysis, UAT support, defect resolution, and continuous optimization of rule frameworks and production support.

• Apply proficiency in Q2C processes with the ability to proactively identify the upstream and downstream impact of business rules across related systems.

• Utilize understanding of New Product Introduction (NPI) processes, collaborating effectively with cross-functional stakeholders.

• Translate complex technical requirements into clear, easy-to-understand language for functional and business stakeholders.

• Design and develop Automation frameworks to reduce human efforts and increase team efficiency.

• Support the operation and maintenance of existing and future CPQ infrastructure, including rule configuration, release management, environment management, data transformation, and migration.

• Lead all aspects of troubleshooting and bug fixing for published rules configurations and case management.

• Enable faster NPI and product launches by building reusable quoting rule patterns and automation frameworks that reduce manual intervention and errors.

• Perform at least two end-to-end implementations of a CPQ project.

• Identify bottlenecks, inefficiencies, and areas for improvement in the product lifecycle.

• Influence partners, facilitate and steer group conversations and be clear with expectations and timelines.

• Identify and automate manual tasks using scripting solutions.

• Support EMEA hours as needed.

Requirements

• Proficient in Salesforce administration, SOQL, and Salesforce CPQ / Apttus CPQ / Approvals experience.

• Excellent communication, written, and customer service skills.

• Proven track record of leveraging generative AI tools to drive measurable productivity gains, process improvements, and analytical outcomes.

• Exceptional analytical, troubleshooting, and decision-making skills.

• Ability to manage workload with minimal supervision, prioritizing accuracy of deliverables.

• B.E. or B.Tech in Engineering, Computer Science, or related disciplines or equivalent experience.

• Minimum of 3+ years of technical and administrative experience in Salesforce Projects.

• Minimum of 2+ years of experience in the configuration of CPQ systems.

Preferred Qualifications

• Experience in Python, Salesforce Agentforce, AI, or other automation scripting tools.