Team Leader

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. As a Team Lead, you will provide mentorship, guidance, and career development to members of your team.

Key Responsibilities

• Provide mentorship and guidance to members of your team.

• Implement escalation channels by mutually agreed-upon procedures.

• Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities.

• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.

• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

Requirements

• 2 years of prior experience in the BPO or call center industry

• Should have spent minimum 4 months with TaskUs

• A strategic thinker with strong analytical and creative problem-solving skills

• Experience providing constructive criticism and implementing corrective action plans

• A high-level understanding of customer confidentiality standards and a passion for the development of teammates