Team Lead - Transaction Monitoring Services

Guidehouse is looking for a Team Lead to manage, mentor, and develop a team of Transaction Monitoring analysts, overseeing day-to-day operations and ensuring alerts are reviewed within agreed SLAs. You will join our professional services team to drive quality and compliance excellence.

Key Responsibilities

• Lead, mentor, and develop a team of Transaction Monitoring analysts, conducting regular 1-to-1s, performance reviews, and coaching sessions.

• Set clear team objectives aligned with departmental goals; monitor progress and hold team members accountable.

• Foster an inclusive, collaborative team culture that encourages knowledge sharing and continuous improvement.

• Identify skill gaps and work with L&D to build structured training and development plans for analysts.

• Manage workload distribution, shift planning, and capacity to ensure consistent service delivery.

• Resolve team escalations and act as the first point of contact for complex case queries.

• Oversee day-to-day operations of the transaction monitoring queue, ensuring alerts are reviewed and actioned within agreed SLAs.

• Review and sign off on Suspicious Activity Reports (SARs) and escalations before submission to the relevant authority.

• Conduct regular quality assurance reviews on analyst case work, providing structured feedback to maintain documentation standards.

• Identify process inefficiencies and lead continuous improvement initiatives to enhance team throughput and accuracy.

• Maintain and update standard operating procedures (SOPs) and internal guidance documents.

Requirements

• 8+ years of experience in AML transaction monitoring, financial crime operations, or a related compliance function within banking or financial services.

• Minimum 1–2 years in a supervisory, team lead, or senior analyst role with demonstrated people management responsibilities.

• Proven track record of driving team performance and delivering results in a regulated environment.

• Hands-on experience with transaction monitoring systems (e.g., NICE Actimize, Oracle Mantas, SAS, or similar).

• Practical experience preparing and submitting SARs/STRs in line with regulatory requirements.

• Strong leadership presence with the ability to motivate, inspire, and develop individuals at different career stages.

• Excellent written and verbal communication skills.

Preferred Qualifications

• Bachelor's degree in Finance, Law, Business, or a related discipline.

• Professional certification preferred: CAMS, ICA Diploma, or equivalent.