Loading…
Salesforce
Hyderabad, Telangana, India Posted 1d ago
Salesforce is seeking a French-speaking Associate Technical Support Engineer for the Global Voice Support team. You will be the frontline for troubleshooting and feature guidance, using AI tools to resolve issues faster and improve customer success.
Key Responsibilities
Deliver frontline technical support via phone, email, or chat to global clients.
Advise on best practices for user management, reporting, and dashboards.
Identify cases requiring escalation to Professional Services or Account Executives.
Maintain detailed case documentation within the Salesforce platform.
Use AI tools to reduce resolution time and automate repetitive manual work.
Work flexibly across a 24/7 support model including night shifts.
Requirements
Fluent communication in English and French.
Technical aptitude for learning Salesforce Cloud applications.
Willingness to work in night shifts.
Preferred Qualifications
Bachelor's degree in Computer Science or IT.
French language certification.
Up to 12-24 months of experience in Voice support or IT operations.
Salesforce ADM 201 or ADM 211 certification.