JLL
Gurugram, Haryana, India Posted Oct 22
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
AFM - Soft Services
Assistant Facilities Manager - Soft Services
Position Overview
The Assistant Facilities Manager for Soft Services supports the delivery of non-technical facilities management services, ensuring high-quality cleaning, catering, security, reception, waste management, and other hospitality-related services within commercial properties.
Key Responsibilities
Service Delivery Management
Oversee daily operations of soft services including cleaning, catering, security, reception, mailroom, and waste management
Monitor service delivery against SLAs and KPIs, ensuring compliance with contractual obligations
Conduct regular site inspections and quality audits to maintain service standards
Coordinate with service providers and contractors to resolve issues promptly
Vendor and Contract Management
Manage relationships with soft services vendors and subcontractors
Monitor vendor performance, conduct regular reviews, and implement improvement plans
Assist in procurement processes, contract negotiations, and renewals
Ensure compliance with health, safety, and environmental regulations
Client and Stakeholder Relations
Serve as primary point of contact for soft services inquiries and issues
Build strong relationships with clients, tenants, and building occupants
Conduct regular client meetings to review service delivery and gather feedback
Respond to service requests and complaints in a timely, professional manner
Budget and Financial Management
Assist in preparing and managing soft services budgets
Monitor expenditures, identify cost-saving opportunities, and control costs
Process invoices, track expenses, and maintain accurate financial records
Prepare regular financial reports and variance analyses
Health, Safety, and Compliance
Ensure all soft services operations comply with health and safety legislation
Conduct risk assessments and implement control measures
Maintain compliance with environmental and sustainability standards
Ensure all contractors hold appropriate certifications and insurance
Reporting and Documentation
Maintain accurate records of service delivery, incidents, and performance metrics
Prepare regular reports on service levels, KPIs, and operational performance
Document processes, procedures, and best practices
Utilize CAFM/CMMS systems for work order management and reporting.
Education and Experience
Bachelor's degree in Facilities Management, Business Administration, or related field preferred
3-5 years of experience in facilities management with focus on soft services
Experience managing multiple service contracts and vendors
Background in commercial real estate or corporate facilities environment
Technical Skills
Strong knowledge of soft services operations and industry best practices
Proficiency with CAFM/CMMS systems and MS Office Suite
Understanding of health and safety regulations and compliance requirements
Familiarity with sustainability and environmental management practices
Competencies
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Problem-solving mindset with attention to detail
Customer service orientation with professional demeanor
Ability to work independently and as part of a team
Financial acumen and budget management capabilities
Preferred Qualifications
IWFM (Institute of Workplace and Facilities Management) certification
IOSH Managing Safely or equivalent health and safety qualification
Experience with integrated facilities management
Knowledge of CAFM systems (e.g., Planon, Archibus, FM:Systems)
Working Conditions
Office-based with regular site visits across portfolio
Standard business hours with occasional evening/weekend coverage required
Some physical activity including site inspections and walkthroughs
This role offers the opportunity to develop expertise in soft services management while contributing to the operational excellence of commercial properties within JLL's portfolio.
